This website is operated by Sandra J
Legal entity: SandraJ
Email: support@sandraj.com
Website: https://sandraj.com
This policy explains how we collect, use, share, and protect personal information when you visit our site, create an account, or place an order.
- Identity & contact: name, email, phone, billing & shipping addresses.
Account data: username, password (hashed), saved addresses, order history.
Order & payment: items purchased, amounts, transaction references/status from our payment processor (we do not store full card details).
Communications: messages sent via contact forms, email, or social media.
Device/usage: IP address, browser/device type, pages viewed, cookies, approximate location.
Marketing preferences: newsletter opt-ins/opt-outs.
Directly from you (checkout, account signup, contact forms).
Automatically via cookies and similar technologies.
From service providers that help us run the store (payment gateway, couriers, analytics, email services).
- Order processing: take payment, provide invoices, ship products, handle returns.
- Customer support: respond to questions and requests.
- Account management: maintain your profile, order history, and saved details.
- Security & fraud prevention: detect/avoid fraudulent or abusive activity.
- Improve our site & products: analytics and performance measurement.
- Legal compliance: tax, accounting, and regulatory obligations.
- Marketing: send emails or messages if you consent or where permitted (you can unsubscribe anytime).
- We share personal data only with partners needed to operate the store, such as:
Payment processors (to securely process transactions)
Couriers/fulfillment (to deliver your order)
Website hosting & security
Email/SMS & marketing tools (for opt-in communications)
Analytics/anti-fraud services
- We do not sell your personal information. We may disclose information if required by law or to protect our rights.
- We use cookies to make the site work and to improve your experience.
Essential (required): cart, checkout, login/session, consent.
Analytics: to understand site usage and improve performance.
Marketing: to show relevant offers (only if you consent where required).
- You can manage cookies via your browser settings and (if present) our cookie banner. Blocking some cookies may impact site functionality.
Card payments are processed by our third-party payment gateway on their PCI-compliant systems. We receive confirmation and reference details but do not store full card numbers or CVV codes on our servers.
We serve customers worldwide; your data may be processed outside your country. Where required, we use appropriate safeguards (e.g., contractual clauses) to protect your information.
- Orders & invoices: kept for 7 years (or longer if required by tax/accounting laws).
- Support communications: 2 years after last contact.
- Marketing data: until you unsubscribe or your consent is withdrawn.
- Inactive accounts: deleted or anonymized after 2 years of inactivity (unless we must keep data for legal reasons).
Depending on your location, you may have rights to access, correct, delete, restrict, object, or port your data, and to withdraw consent.
To exercise these rights, email support@sandraj.com. We may need to verify your identity.
We use HTTPS and reasonable technical/organizational measures to protect personal data. No method is 100% secure; please keep your account password confidential and unique.
To exercise these rights, email support@sandraj.com. We may need to verify your identity.
Our site is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided data, contact us and we will remove it.
To exercise these rights, email support@sandraj.com. We may need to verify your identity.
Our site may link to external websites. Their privacy practices are their own; please review their policies.
We may update this policy from time to time. Changes take effect on the “Last updated” date above. Significant changes will be highlighted on this page.