We want you to love your purchase. If something isn’t right, this policy explains how to request a return, exchange, or refund.
You may request a return within 14 days of delivery (based on the courier’s delivery scan).
To be eligible, items must be:
Unused, unworn, and unwashed
In original packaging with tags/labels attached
Free of odors, stains, or damage
For hygiene/customization reasons, we cannot accept returns of:
Underwear, swimwear, earrings, face masks
Personalized / monogrammed / custom items
Items marked Final Sale / Non-returnable at checkout
Gift cards
Need a different color or size? Request an exchange within the return window. If the requested item is unavailable, we’ll process a refund per this policy.
Email sales@sandraj.com within 14 days of delivery.
Include your Order Number, the item(s) you wish to return, and the reason (attach photos for defective/incorrect items).
We’ll reply with your Return Merchandise Authorization (RMA) and the return address.
Pack securely, write the RMA on the outside, and ship using a trackable service. Keep the receipt.
Returns sent without an RMA or to the wrong address may be refused or delayed.
Change-of-mind / wrong size: return shipping is paid by the customer.
Defective, damaged, or incorrect item: we cover or reimburse reasonable return shipping (please provide the receipt).
Original shipping fees are non-refundable unless the return is due to our error.
Refunds are issued after inspection at our warehouse:
Card/online payments: refunded to the original payment method; banks typically post credits in 5–10 business days (varies by issuer).
Cash on Delivery (COD): refunded via bank transfer or store credit (your choice) within 3–7 business days after approval.
If the item is returned used, damaged, or missing tags/packaging, we may decline the return or issue a partial refund.
Unless stated otherwise at checkout, orders are shipped DDU (Delivered Duty Unpaid):
Import duties, VAT/GST, and customs fees are the customer’s responsibility and are not refundable by us.
If a parcel is refused or unclaimed and returns to us, we refund the product price minus original shipping, any return shipping, and non-recoverable customs/handling fees, once received back in sellable condition.
Parcels abandoned by customs/courier are not refundable.
If your item arrives damaged or incorrect, email sales@sandraj.com within 48 hours of delivery with photos of the outer box, shipping label, and item. We will prioritize a replacement or refund.
If you haven’t received a refund after our confirmation:
Check with your bank/issuer (posting times vary).
Contact us at sales@sandraj.com with your order number and RMA.
You can request a cancellation before dispatch. See our Cancellation Policy or email sales@sandraj.com immediately with your order number.
Use original packaging when possible; protect hardware and edges.
Include all accessories, straps, dust bags, and documentation.
Ensure the return is trackable and insured for the item’s value.