You must be able to form a legally binding contract in your jurisdiction. You’re responsible for the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.
Product images and colors are shown as accurately as possible; slight variations may occur.
Prices are listed in [your currency] and may change without notice.
We may limit quantities, discontinue products, or correct errors (including pricing) at any time. If your order is affected by an error, we may cancel and issue a full refund.
Your order is an offer to buy. We accept when we send an order confirmation email. We may refuse or cancel any order (e.g., suspected fraud, pricing/stock errors, regulatory restrictions), in which case any payment will be refunded.
Payments are processed securely by our third-party payment gateways. We do not store full card numbers or CVV on our servers. You agree to provide accurate billing/shipping information and authorize us to charge the amounts due (including shipping, taxes, duties where applicable).
We ship domestically and internationally as described in our Shipping & Delivery policy. Delivery times are estimates and may vary due to customs, courier backlogs, weather, or other factors beyond our control. Risk of loss passes to you upon delivery to the address you provide.
Unless explicitly stated at checkout, international orders are shipped DDU (Delivered Duty Unpaid). Import duties, VAT/GST, and customs fees are your responsibility. See Shipping & Delivery
You may request cancellation before dispatch—see Cancellation Policy or email sales@sandraj.com.
Returns and exchanges are governed by our Refund & Returns Policy.
Original shipping fees and non-recoverable duties/taxes may be non-refundable (see policy pages for specifics).
Promotions and coupons are subject to terms stated on the offer page and may not be combined unless we allow it. We may modify or withdraw promotions at any time.
All content on the site—including text, graphics, logos, images, product names, and design elements—is our property or our licensors’ and is protected by applicable IP laws. You may not copy, modify, distribute, or create derivative works without written permission.
You agree not to misuse the site, attempt unauthorized access, interfere with security or payments, use automated scraping without permission, or engage in any activity that disrupts normal operation.
To exercise these rights, email support@sandraj.com. We may need to verify your identity.
Except as required by law, the site and products are provided “as is” and “as available.” To the fullest extent permitted, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits/revenue/data arising from your use of the site or products. Our total liability for any claim shall not exceed the amount you paid for the product(s) giving rise to the claim.
Your order number
Photos of the outer box, shipping label, and item(s)
We will open a claim with the courier and arrange a replacement or refund where applicable.
You agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses arising from your breach of these Terms or misuse of the site.
Your use of the site is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.